Version 2026-10-11
Distance sales agreement
This agreement governs purchases of CoreMamba digital services together with the checkout order summary and pre-contract information.
Parties and subject
The seller/provider is SMYRNA BİLİŞİM, whose details are listed below. The buyer is the person identified by the order and contact details.
The agreement covers digital access for the plan, duration, seat count and total price shown at checkout. Ownership of the software is not transferred.
Order and payment
Before payment, the buyer reviews and accepts the order summary, Pre-contract Information and this agreement. A separate request is obtained to start the service without delay. Accepted conditions are associated with the order record.
Paid access does not begin until payment is verified. Test transactions do not charge real money. Successful payments follow the digital delivery and activation rules. There is no automatic renewal.
Digital delivery and activation
There is no physical shipment. After payment is verified, the plan is associated with your account. Guest buyers complete the claim step sent to the order email address.
Access starts if the account has no active plan. Otherwise the new plan may await activation and can be activated from your account after current access ends. The plan duration starts at activation.
Withdrawal rights and digital-service exceptions
Where statutory withdrawal rights apply to a service contract, the general period is 14 days from conclusion of the contract. Notice can be given in writing or on a durable medium.
Article 15 of the Turkish Distance Contracts Regulation contains exceptions for immediately performed electronic services, immediately delivered intangible goods and services started with the consumer’s consent before the withdrawal period ends. An exception applies only when its legal and factual conditions are met. A product being “digital” alone does not justify rejecting every refund request.
Defective services and liability
If the service does not conform to the contract, the consumer retains statutory remedies, including repeat performance, a proportionate reduction in price or termination where applicable. Other applicable legal rights also remain available.
Variable performance results do not imply a promised fixed improvement. The obligation to provide the advertised service remains. No limitation of liability prohibited by mandatory law applies.
Notices and disputes
The Delivery, Cancellation and Refund Policy applies to cancellation and refund requests. Notices may be sent through the email access on the Contact page or to the postal address below.
Turkish law applies, without displacing mandatory consumer protections applicable to the buyer. Statutory rules on consumer arbitration committees, courts, jurisdiction and applications remain unaffected.
Business details
SMYRNA BİLİŞİM
MURAT REİS MAH. 156. SK. NO:20 D:11 KONAK/İZMİRTürkiye
Tax office: Konak · Tax number: 3200308112
Contact and email